Neely’s Bend Inc.
Effective Date: January 1st, 2026
SMS Messaging Terms & Compliance
1. Program Description
This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Neely’s Bend Inc. through our website at neelysbendinc.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions
You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to info@neelysbendinc.com or call (615) 870-1250 during business hours.
4. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers
Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction
You must be 18 years or older to participate in our SMS program.
8. Privacy Policy
For privacy-related inquiries, please refer to our Privacy Policy at neelysbendinc.com/privacy-policy
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
General Terms
This website (the “Site”) is owned and operated by Neely’s Bend Inc. (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Neely’s Bend Inc.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual Property Rights
Our Limited License to You
This Site and all the materials available on the Site are the property of Neely’s Bend Inc. and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless Neely’s Bend Inc., its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
Services and Warranties
Automotive Services
Neely’s Bend Inc. provides automotive repair and maintenance services. While we strive to provide quality service, we make no warranty that our services will meet your expectations or that service will be uninterrupted or error-free.
Service Estimates
Service estimates are provided in good faith based on initial vehicle inspection. Final costs may vary if additional repairs or parts are discovered during service. We will contact you for authorization before performing additional work beyond the original estimate.
Parts and Labor Warranty
We provide warranties on parts and labor as specified at the time of service. Warranty terms vary by service type and parts manufacturer. Please retain your service receipt for warranty claims.
Vehicle Storage
Vehicles left at our facility are stored at the owner’s risk. While we take reasonable precautions to secure vehicles, we are not responsible for theft, vandalism, or damage to vehicles in our possession unless caused by our negligence.
Online Commerce
Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.
Your participation in any dealings with third-party vendors is solely between you and the third party. Neely’s Bend Inc. shall not be responsible for any loss or damage incurred as a result of such dealings.
Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
If you suspect unauthorized use of your account, notify us immediately at info@neelysbendinc.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.
Appointment Scheduling and Cancellation
Scheduling
Appointments may be scheduled through our website, phone, or in person. We will confirm all appointments via your preferred contact method.
Cancellation Policy
If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows may result in a cancellation fee or affect future scheduling priority.
Service Delays
While we strive to complete services within estimated timeframes, unexpected repairs or parts availability may cause delays. We will notify you promptly of any significant delays.
Payment Terms
Payment Methods
We accept cash, credit cards, debit cards, and approved checks. Payment is due upon completion of services unless other arrangements have been made in advance.
Estimates
Service estimates are valid for 30 days from the date provided. Prices are subject to change based on market conditions and parts availability.
Disputes
If you have concerns about charges or services, please contact us within 7 days of service completion. We will work with you to resolve any legitimate disputes.
Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
We also reserve the right to refuse service to anyone for any lawful reason, including but not limited to: abusive behavior toward staff, failure to pay for previous services, or fraudulent activity.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Tennessee. Any dispute arising under these Terms shall be resolved exclusively in the courts of Davidson County, Tennessee, and you consent to the jurisdiction of such courts.
Limitation of Liability
To the maximum extent permitted by law, Neely’s Bend Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our services
- Any unauthorized access to or use of our servers or any personal information stored therein
- Any interruption or cessation of services
- Any bugs, viruses, or other harmful code transmitted through our services
- Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted or shared through our services
Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.
For any questions regarding these Terms of Service, please contact us at:
Neely’s Bend Inc.
Phone: (615) 870-1250
Email: info@neelysbendinc.com
Website: neelysbendinc.com
Address: 1327 Neelys Bend Rd, Madison, TN 37115
By using our website and services, you consent to these Terms of Service.